However far from home you are, however sudden or expected this loss is — clear pricing, honest advice, and a real person on the phone. We are here for you in English, day or night.
Asche zu Asche — Ash to Ash✦Erde zu Erde — Earth to Earth✦Unter Bäumen — Under the Trees✦Urne daheim — Urn at Home✦Ruhiges Wasser — Calm Waters✦Asche zu Asche — Ash to Ash✦Erde zu Erde — Earth to Earth✦Unter Bäumen — Under the Trees✦Urne daheim — Urn at Home✦Ruhiges Wasser — Calm Waters✦
If someone has just died
We will guide you through what to do next.
Losing someone is hard enough without also having to figure out the paperwork. We are here to walk you through it — call us any time, or choose your situation below for guidance.
Call us any time, day or night0800 500 610
Free to call within Austria
Call your family doctor, an emergency doctor, or an ambulance (144).
Please do not move or change anything.
The doctor will contact Vienna's official medical examiner service (MA15).
Once your loved one has been released for collection, call a funeral home — like us — to arrange collection.
A doctor on site, or the official medical examiner, confirms the death.
In care homes, collection is usually arranged the same day, once released. Staff can call us for you — or you can tell them in advance which funeral home to contact.
In hospitals, your loved one is only collected once you have chosen and contacted a funeral home.
Call us any time, or book an appointment, and we will take care of everything from there.
If the death happened outside Austria, the Austrian embassy or consulate there usually contacts the next of kin first.
Your funeral home then coordinates with local authorities and a funeral director at the place of death, to bring your loved one home to Austria.
If the death happened in Austria and your loved one needs to be transported to another country, we organise that too — including every official document.
The police or another relevant authority will contact you, and let you know where your loved one has been taken.
A doctor confirms the death at a hospital or mortuary.
Your chosen funeral home collects your loved one from there.
Our services
Ways to say goodbye
Every farewell is different, and every price is transparent. We are happy to combine, simplify or adjust anything below to match your wishes and your budget.
Urn at Home
Keeping the urn in your own home, or your own garden, is probably the most private way to remember someone — and our most affordable option.
Collection and transport of the deceased
Eco-friendly solid wood casket, including casket badding
Whether your loved one needs to be brought to Austria or transported abroad, we take care of every official step along the way.
Coming home to Austria
If a loved one has passed away somewhere else in the world, the Austrian embassy or consulate there typically contacts the family first. From that point, we take over: coordinating with local authorities and a funeral director at the place of death, to bring your loved one back to Vienna.
Returning to another country
If your loved one passed away here in Austria and your family wants them brought home, we organize the transport and every piece of paperwork — coordination on both ends, handled for you.
Repatriation to Austria, from anywhere in the world
Repatriation from Austria to another country
Direct coordination with Austrian embassies and consulates
Guidance on the documents required for foreign nationals
A wide range of affordable products, so the memory of your loved one has a physical place too. We are happy to put together an individual, affordable package for you.
Urns
A wide selection of urns, from full-size designs to smaller keepsake urns suited for keeping at home.
Caskets
A range of wood types and designs, to suit your wishes.
Flowers
Flowers, wreaths and arrangements, chosen to reflect your loved one.
Memorial Gems & Jewellery
Sapphires, rubies and keepsake pearls crafted from hair or ashes by Mevisto, fingerprint pendants engraved with the loved one's print, or urn pendants with a small memory chamber — worn close to you.
Memorial Candles
High-quality candles with meaningful designs, for a lasting memory.
Music
Live singers, an organist, or a brass or string ensemble — music chosen to honour your loved one.
Memorial Cards
Funeral announcements, memorial cards and thank-you notes, in the format that feels right.
Fingerprint Keepsakes
Carry the unique fingerprint of a loved one with you, always.
Give the people you love one less decision to make.
Thinking about your own mortality is not easy, let alone talking about it with your family. But when the moment comes, the people left behind face grief, decisions and costs — often within days. In a free, no-obligation conversation, we explain every official requirement and every option available, so your farewell can be arranged exactly as you wish.
Added security
Your funds are held separately and do not become part of your estate, and used exclusively for the funeral costs you have specified. Every detail is set out in a binding written agreement that remains in force beyond your lifetime. Ask us about setting up a protected deposit account for extra peace of mind.
We can advise you on every form of pre-arrangement, free of charge and with no obligation. A baba Pre-Arrangement does more than record your wishes: it also makes the process considerably easier for the people you leave behind.
That contact person will always need to reach out to us first — we are never notified automatically when someone passes away
Common questions
Frequently asked questions
It depends on the type of funeral. Prices range from €1,835 for keeping the urn at home — our most affordable option — to around €3,900 for a tree burial. Every price is fixed and shown upfront in our Services section; we will always talk you through what fits your budget.
Vienna has 55 cemeteries for earth and urn burials. Cremations usually take place at the Feuerhalle Simmering. If you would like something different — keeping the urn at home, a tree burial, or laying ashes in the Danube — we can arrange all of these affordably too.
It depends on the type of funeral, but the ceremony usually takes place within one to three weeks. We handle all the official steps and organisation in between, so you do not have to.
No. We handle the registration with the civil registry office for you, and you will receive the death certificate once it is issued.
Whatever feels right to you — clothing they loved, or simply felt comfortable in (including underwear and socks; only shoes are not permitted). We can also provide funeral clothing if you prefer. You are welcome to bring it with you, or hand it over when we collect your loved one.
We handle both directions — bringing a loved one home to Austria, or arranging transport to another country — including all coordination with embassies, consulates and local authorities. See our International Support section above.
You decide, in advance, exactly how your farewell should look, and set the funds aside separately so your family never has to guess or cover the cost themselves. Everything is written into a binding agreement. Book a free consultation, and together we will find the pre-arrangement that suits you.
Yes. Vienna's psychosocial crisis service (PSD) offers support around the clock, in person or by phone, at (01) 313 30.
Still have a question we have not answered? No question is too small.